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Terms and Conditions of Business




“The Company” is CSN Services, being the organisation responsible for the design, installation, maintenance and/or monitoring of the installation which is the subject of this Contract, sometimes referred to as “our” or “we” in these Terms and Conditions.

“The Customer” is the person or organisation being a signatory to this Contract, sometimes referred to as “you” or “your” in these Terms and Conditions.

“The Premises” are the Premises set out in the Specification.

“The Installation” is the installed system defined in the Specification.

“Installation Standard” is the standard to which the equipment is to be installed and/or maintained, together with any other formal requirements stipulated as a condition of the regulatory body by
which the Company is approved.

“Contract” means the Quotation, Specification, Maintenance and Acceptance together with these Terms and Conditions.

“Specification” means the design specification which defines the level of protection, surveillance or access afforded by the security installation. It is an integral part of the contract.

“Quotation” means the proposed price for the equipment, its installation and/or maintenance and monitoring as itemised in this Contract.

“Alarm Receiving Centre” means a continuously manned remote centre to which alarm activations and/or video data are signalled and passed to the relevant response authority (e.g. police, fire brigade, keyholder). “Handover Date” means the date on which the installation is completed (not with standing that connection of any remote signalling is outstanding) and the Handover Completion Certificate has been signed.

“Preventative Maintenance” means the routine inspection of the Installation to verify that it continues to function in accordance with its Specification and to identify any items found faulty, worn or in need of scheduled replacement.

“Corrective Maintenance” means the investigation and repair of faults reported by the Customer, including false alarms from intruder alarm systems.



Acceptance of this Contract, signified by the signature of each party, includes acceptance of these Terms and Conditions along with any other requirements defined in the Specification. For the purposes of interpretation, where the requirements of the Specification conflict with any clauses of these Terms and Conditions, the Specification requirements shall take precedence. All other Terms and Conditions not contained in or implied by the Contract are excluded. Nothing in these Terms and Conditions, either stated or implied, shall detract from the Customer’s statutory rights.



i) The quoted costs may be revised if:
a) you want the work carried out more urgently than agreed, or
b) You change the Specification, or
c) Your premises are in some way unsuitable for the equipment and this was not apparent from our
original survey or there are circumstances about which we should have been made aware, or
d) There are any other special circumstances we were not aware of when supplying our original
ii) All telephone line installation, rental and call charges are the responsibility of the Customer.
iii) if you are late in paying us, we may charge you interest at the rate of 8% per year over the base
rate of Barclay’s Bank plc from the due date we receive payment. You agree to take reasonable care
of the Equipment on our behalf until you have paid for it.
Iv) If our labour or materials costs increase after twelve months, we may give you two month’s notice
of any increase in our annual maintenance charges.
v) Installation work is normally carried out during usual working hours of 9.00am to 5pm Monday to
Friday except statutory holidays. Requests made by the Customer to install outside these hours may
incur additional charges. See 3 (i) above.
vi) Unless otherwise agreed in writing the Quotation does not include additional work such as
redecoration, carpet laying or building work, although we will take all reasonable care of your
premises. Additional charges may be made if our engineers are not provided with access to doors,
shutters, windows or any other areas where cables and equipment needs to be installed.
vii) Any equipment forming part of the installation which is not sold to the Customer, such as
signalling equipment or firmware, shall remain the property of the Company and will be maintained
and/or replaced at the Company’s expense unless such failure was attributed to any of the causes
given in 7 (i). Any equipment which remains the property of the Company shall be defined in the
system specification. We reserve the right to recover such equipment on termination of the
maintenance contract.




i) We agree to complete the installation and hand it over in good working order conforming to be
Installed standard declared in the Specification. We will always seek you agreement should changes
to the specification be required during installation.
ii) When we commission the installation, we will train you in its operation. When you are satisfied
with the installation, we will give you a Handover Completion Certificate to sign. We will give you a
Certificate of Conformity when the Equipment has been paid in full.
iii) We agree that, if any of the Equipment or our workmanship is faulty in the first twelve months, it
will be repaired or replaced at our expense, including call-out, providing you let us know as soon as
the fault occurs.
iv) The annual maintenance and remote monitoring facilities commence upon completion and
handover of the installation and continue from years upon payment of charges presented until
cancelled in writing giving not less than two months notice.




i) You agree to give us and our workers full access to your premises to survey, measure, install, test
and service the Equipment. You also agree to provide an adequate electricity supply for the
Equipment to operate correctly. If our work is interrupted or delayed because of a problem with
access, or the electricity supply is inadequate, we may make an extra charge. We are not liable if
completion is delayed due to the unavailability of signalling transmission facilities or other
circumstances beyond our control. By signing the Contract with us, you guarantee that you have full
authority to allow the installation and no other consent is needed.
ii) You must not interfere with, or allow anyone else to interfere with, adjust, service or attempt to
repair or reset the Equipment at any time.
iii) If the Equipment activates to the Alarm Receiving Centre, you need to let us know as soon as
possible. If the Equipment needs to be reset, we may charge you at our usual rates then in force.
Iv) You will need to let us know in advance if any third party intends to carry out work on the
telephone lines within your premises, as this may affect the Equipment’s effectiveness.
v) The Equipment does not belong to you until it has been paid for in full. If you do not pay the
balance of the installation charge when it is due, we have the right to remove the Equipment from
your premises without notice. By signing the Contract with us, you irrevocably authorise us to enter
your Premises to remove the Equipment if payment remains outstanding.
vi) If you cancel our contract less than four days before installation, we may charge you for any
equipment we have bought for your Premises and make a reasonable charge for damages for breach
of contract.
vii) If the Equipment is connected to an Alarm Receiving Centre, it is your responsibility to make sure
that the telephone line is working properly and the account maintained.
viii) You need to notify us of any change in the layout of your Premises, as this may affect the
effectiveness of the Equipment to detect movement or intrusion.
ix) You agree to permit the Company’s staff and representatives of its regulatory body (only whilst
accompanied by the Company’s staff) access to the installation for the purposes of maintenance or


i) In return for payment of the maintenance charge, the Company will maintain the installation in
accordance with the installation standard and respond to your emergency calls for assistance. If
your Equipment is installed to BS4737 (or its successor) our response to emergency calls will be within
four hours of your request, or before the Equipment needs to be set, unless mutually agreed
ii) If we have to attend the Premises, or repair the Equipment between routine maintenance visits, we
will make a charge at our usual rates unless the work is covered by Clause 4 (ii).
iii) The annual maintenance charge does not include charges for replacement parts or batteries,
which will b charged in addition to the annual charge.
iv) Where the installation is monitored by an Alarm Receiving Centre for direct response by
emergency services (eg police or fire brigade), it shall be a condition of such monitoring that an
annual contract for Routine Maintenance exists between the Customer and the Company. Routine
maintenance visits shall be undertaken by the Company as defined in the Installation Standard or this


The Company does not know, and shall not be deemed to know, the true value of the Customers
property or premises and is not the insurer thereof.
i) The Company shall not be liable for the costs of any work, repairs or replacement of Equipment
which results from fire, electrical power surge, storms, flood, accident, neglect, misuse or malicious
ii) The Company has provided limited insurance cover for itself with indemnity for claims made
against it in respect of accident, injury, loss or damage. Cover also extends to failure to perform and
wrongful advice given unwittingly. A copy of the relevant insurance schedule is available to the
Customer upon request.
iii) Although the Installation is designed to detect or deter intrusion and reduce the risk of loss or
damage, the Company does not represent or warrant that the installation may, not be neutralised,
circumvented or otherwise rendered ineffective by unauthorised persons and in such event the
Company shall not be liable for any loss or damage suffered by the Customer or other unauthorised
persons. The Company accepts no liability for claims falling outside the ambit of the indemnity
referred to in Clause 7 (ii) above the Customer is advised to arrange sufficient insurance cover in
respect of claims arising due to injury, loss or damage however caused.
v) Like all electronic equipment, the system could fail in rare and exceptional circumstances and the
Company cannot guarantee that it will be operational at any specific time or for any specific period.
The Company will explain what regular tests can be performed to verify that detection equipment is
operational between routine maintenance visits carried out by the Company.
vi) The terms and conditions given in this Contract do not affect your rights under the Sale of Goods
Act or Unfair Contract Terns Act.


i) Either the Customer or the Company can terminate the Contract by giving not less than two months
written notice. If you wish to terminate the Contract with less than two months notice, The
Company reserves the right to charge the next years costs of any monitoring charges if these have
already been paid in advance by the Company on your behalf.
ii) The Company may terminate this Contract should the Customer breach any of its conditions or if
the Customer is in arrears with any payments due for a period in excess of 30 days. This will not
prejudice the Company’s rights to reclaim the payment outstanding. In such circumstances, seven
days notice of cessation of any remote monitoring will be given by the Company.
iii) In the event that the maintenance contract is terminated, the Company shall be provided with
access to recover any equipment and/or firmware which did not belong to the Customer but was
rented from the Company.
Iv) The Company reserves the right to remove logos, nameplates, motifs or any other Company
identity from the Equipment.


Any failure by the Company to fulfil any of its obligations under the terms of this contract due to
reasons beyond its control shall not be considered a breach of this Contract.


This Contract is governed by the laws of England and Wales, Scotland or Northern Ireland as the case
may be and each party submits to the jurisdiction of the courts thereof.

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